Privacy Policy

Last updated: April 07, 2025

1. Introduction

DRC Assist ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our DRC Assist platform and services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our platform.

2. Information We Collect

We collect information from you when you register on our platform, fill out forms, upload documents, or use our services in any other way.

2.1 Personal Information

Personal information we may collect includes:

  • Name, email address, and contact details
  • Business information, including company name, VAT number, and address
  • Login credentials
  • Payment information
  • Any other information you provide to us

2.2 Document and Content Information

When you use our service to analyze documents or generate invoices, we collect information contained in those documents and content you create, including:

  • Client details provided for DRC and IR35 assessments
  • Invoice content and details
  • Documents uploaded for analysis

2.3 Usage Information

We automatically collect certain information when you visit, use, or navigate our platform. This information does not reveal your specific identity but may include:

  • Device and usage information
  • IP address
  • Browser and device characteristics
  • Operating system
  • Usage patterns

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing, operating, and maintaining our services
  • Improving, personalizing, and expanding our services
  • Understanding and analyzing how you use our services
  • Developing new products, services, features, and functionality
  • Communicating with you about service-related announcements
  • Providing customer support and responding to inquiries
  • Processing payments and preventing fraud
  • For compliance and legal purposes

4. Disclosure of Your Information

We may share information with:

  • Service Providers: We may share your information with third-party vendors, service providers, and contractors who perform services for us.
  • Business Transfers: If we're involved in a merger, acquisition, or sale of assets, your information may be transferred.
  • Legal Requirements: We may disclose your information where required by law or to protect our rights.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.

7. Your Data Protection Rights

Depending on your location, you may have the following rights:

  • The right to access, update, or delete your personal information
  • The right to rectification if your information is inaccurate or incomplete
  • The right to object to our processing of your personal data
  • The right to request restriction of processing
  • The right to data portability
  • The right to withdraw consent

If you wish to exercise any of these rights, please contact us at privacy@drcassist.com.

8. Cookies

We use cookies and similar tracking technologies to track the activity on our platform and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Third-Party Services

Our service may contain links to other websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Need Help?

Have questions or need assistance? Call our support line at 0161 552 4774 or email us at support@drcassist.co.uk